If you say "Usually ships in 48 hours", it means that I should expect to see it ship in two business days. It also means that if I leave five business days, I should have the item in my little hands by the time I need it.
I'll understand if you are going to miss that deadline. Let me know, and give me the option of canceling my order. Leaving me guessing about the status of my order is frustrating and ultimately (as we'll see in a second) bad for business.
I won't be shopping at Gameplanet Store NZ again. I have placed two orders with them, the first one took an extraordinary amount of time to arrive, missing the party that I wanted it for.
I ordered a second game (mostly due to a $10 discount from the first order), and again it didn't ship inside of the 48 hour window. So, you have to ask, "What does 'Usually' mean to them?" To me, it means at least 95% of the time. How ever, two failures in two orders means it sure isn't 95% to them.
GPStore - Avoid, they're the "flying pig" of NZ software retailers.